Field Service Solution | Customer Portal

A web-based portal enables you to report new issues and track the status of existing issues 24/7.
The system sends automated messages about the current status of service processes. (service technician is on the way, technician started working, technician finished the job, …)

Web-based customer portal

• Report requests 24/7
• Track the status of issues
• Evaluation of the repair/maintenance task (with customizable questionnaires)
• Check information related to service items and parts
• Track the lifecycle of service items
• Send status report to the client

Managing contracts and orders

• Create service orders from client requests or reports via the web portal

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